Return policy

1. Introduction

At Eternal Warrior Supplements (EWS), we are committed to providing high-quality training supplements. We understand that sometimes a product might not meet your expectations. This Return Policy outlines the conditions under which you can return products purchased from our website www.ews-world.com.

 

2. Eligibility for Returns

  • Timeframe: You may return unopened and unused products within 30 days of receipt. Products returned after this period will not be accepted.
  • Condition: Products must be in their original packaging, sealed, and in resalable condition. We cannot accept returns of products that have been opened or used.

 

3. How to Return a Product

  • Initiate a Return: To start the return process, please contact our customer service team at info@ews-world.com. Provide your order number and the reason for the return.
  • Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  • Shipping the Return: Pack the product securely in its original packaging and include the RMA number. Send the return to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to a shipping error or defective product.

 

4. Refunds

  • Processing Time: Once we receive and inspect your returned product, we will process your refund within 30 business days.
  • Refund Method: Refunds will be issued to the original payment method. Shipping costs are non-refundable.
  • Partial Refunds: If the product is not in its original condition or is returned outside the specified return window, a partial refund may be issued or the product may be sent back to you.

 

5. Exchanges

  • Exchange Policy: We do not offer exchanges. If you wish to receive a different product, please return the original item for a refund and place a new order.

 

6. Damaged or Defective Product

  • Inspection: If you receive a damaged or defective product, contact us within 30 days of receipt. Provide a photo of the damage or defect, and we will arrange for a replacement or refund at no additional cost to you.
  • Incorrect Orders: If you receive an incorrect product, contact us immediately, and we will resolve the issue by sending you the correct product or issuing a refund.

 

7. Non-Returnable Items

  • The following items are non-returnable:
    • Products purchased on sale or clearance
    • Gift cards
    • Opened or used supplements

 

8. Contact Information

  • Customer Service: For any questions regarding returns or to initiate a return, please contact our customer service team at info@ews-world.com.

 

9. Changes to the Return Policy

  • Updates: We reserve the right to update this Return Policy at any time. Changes will be posted on our website, and your continued use of our site constitutes acceptance of the revised policy.